frequently asked questions
Our regular store hours are as follows: Monday - Friday 6:30am - 5:00pm. Saturday 6:30am - 12:00pm Sunday – Closed
- Legal DL or Id Card
- Current Address
- Contact phone number
- Forms of payment (we take business checks, credit cards, and cash)
- Vehicle used to Haul must have a current tag
- Valid DL
- Passport ID
Payment is required at the time the rental item is picked up. Some equipment rentals will require credit card deposits. We accept Cash, Visa, Master Card, Discover, American Express and business checks. No personal checks accepted.
We can reserve equipment by calling one of the stores, we can make reservations up to 7 days ahead of time.
Equipment rented out Friday after 3 or anytime Saturday will be charged a one-day rate only with a limit of 8 hours of usage on machines with a hour meter. Equipment will be due in at 8am and if returned late will be charged for the additional time.
Yes we do. Please call one of our offices for us to send you a credit application. Our terms for our Billing accounts are net 30.
We do have designated holidays throughout the year when our store will be closed. Equipment that should have been returned on a holiday may be returned the next day we are open. Please call for the holiday rates.
Your rental rate starts from the loading of the rental item. All equipment with hour meters have rental rates that include 8 hours of running time in a 24-hour period. Any meter time over the 8 hours will be charged accordingly. 4 Hour Rental = 4 consecutive Hours during Store Hours. 1 Day Rental = 24 hours with equipment and includes 8 hours of running time 7 Day Rental = 7 days with equipment and includes 40 hours of running time 4 Week Rental = 28 days with equipment and includes 160 hours of running time.
Yes, we offer fast and convenient delivery and pick-up of equipment for a fee. Rates are based on the equipment rented and the distance travelled. It is always preferable to receive ample notice, but we work with our clients to provide superior customer service and make every attempt to deliver equipment as soon as possible, please contact one of our sales representatives for a delivery quote to your location. Rental times start at equipment delivery and stop once equipment is called for pickup.
The majority of our equipment requires a 2-5/16” trailer ball. However, some of our smaller towable items take a 2” ball. Receiver hitches are needed for most large equipment rentals.
We maintain equipment in top working order and never knowingly rent a piece of equipment that is not working properly. If you have any problems with our rental equipment please call our office. Many problems, especially starting equipment, can be resolved easily on the phone. In the case where the equipment is deemed nonoperational you may return the equipment and we will exchange if for another machine and restart your rental time period.
All equipment is sent out clean and ready to use. We do not expect equipment to come back as clean as it was sent out. However, a cleaning fee may be charged for equipment returned excessively dirty or returned with paint, overspray, or any substance that cannot simply be washed off.
Smaller equipment requiring fuel (pumps, pressure washers, landscape equipment for example) have a fuel charge already assessed for estimated fuel usage. For larger equipment requiring more than 1 gallon of fuel we give you the option to return full or we will replace the fuel used upon return and you will be charged per gallon of replacement of fuel.